Returns & refunds

We want you to be satisfied with your purchase. Please inspect your order when you receive it.

If you receive:

• A damaged product
• The wrong product
• The wrong size/variation
• A product that is significantly different from what was ordered

please contact us as soon as possible after receiving the order.

We may request photographs or videos of the product, packaging, and shipping label to verify the issue.

Products accepted for return should generally be:

• Unused
• In their original condition
• In the original packaging where applicable
• Accompanied by the order details/invoice

Certain products may not be eligible for return due to hygiene, safety, personal-use, or other product-specific restrictions.

Returns due to a change of mind may not be accepted for every product. Where a return is accepted, the customer may be responsible for applicable return delivery costs.

If a refund is approved, the refund method and processing time will depend on the original payment method and circumstances of the order.

For Cash on Delivery orders, refund arrangements will be communicated separately.

Pre-orders are placed for products that are not currently available in local stock. Estimated availability dates may change due to supplier, shipping, customs, or other circumstances.

If a pre-order cannot be fulfilled, the customer will be contacted regarding the available options.

For return, replacement, or refund requests, please contact us through our official customer support channels.